Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 4 - 6 weeks
  • United Kingdom : 4 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

As of January 2021 we are not undertaking any customised orders.

Sizing details

Show mice have an average diameter of 2 inches and a string of 20 inches.
Original, rattle, squeak and chirp have an average length of 8 inches nose to tail. Body length is 4.5 inches. Average width is 2.5 inches
Puppy have an average length of 3 inches and a width of 1.5 inches.
All measurements do not include the fluffiness of the fur.

Care instructions

Spot clean only.
If soaked, allow to dry away from heat and brush out fur once dry.

They can survive the washing machine. Do so at your own risk.

Wholesale availability

As of January 2021 we are unable to set up any new wholesale accounts.

International Shipping

Due to worldwide pandemic delays and brexit we will not be shipping outside the UK for the foreseeable future.