The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United Kingdom : 1 - 3 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
As of September 2021 we are not undertaking any customised orders.
Show mice have an average diameter of 2 inches and a string of 20 inches.
Original, squeak and chirp have an average length of 8 inches nose to tail. Body length is 4.5 inches. Average width is 2.5 inches
Puppy have an average length of 3 inches and a width of 1.5 inches.
All measurements do not include the fluffiness of the fur.
Spot clean only.
If soaked, allow to dry away from heat and brush out fur once dry.
They can survive the washing machine. Do so at your own risk.
Based on the handmade nature and low price of my items I cannot provide any wholesale pricing for any of my toys.
Influencers, product testers, et al
This shop is not in a position to pay for advertising via influencers or give out free products.